AI-powered search on HEB.com and MyHEB

Content guidance and strategy

Project overview

H-E-B is venturing into the world of AI-powered search in order to help users with meal-planning.

What I did

Role: Lead content strategist and content designer

  • Provided content voice and tone prompt

  • Content evaluation for judge prompt

  • Tweaks to master prompt and judge prompt to improve outputs based on initial internal testing

  • Harmful content results pages

  • No results pages

  • AI disclaimer language

  • Framing standard search vs. AI-powered search

Olivia Bloom